Once your order ships, you will be sent an auto-email containing tracking information.

To track your order,

You can click the tracking link in the shipping confirmation email you received. If you can't find the confirmation emails in your inbox, there's a good chance it is in your spam folder.
Or you can click on the link here: TRACKING MY ORDER.

Tracking updates can be delayed when the parcel is:

• Held up by force majeure, such as extreme weather, shipping restrictions, strikes, etc.
• Going through local customs clearance procedures.
• Contact details of major carriers.

Once the order is shipped, an email with a tracking number will be sent to your order email address.

If you haven't got your dispatch email:

• Please check if the email address is wrong.
• Please check to see if the email ended up in your spam folder.
• Please check the status of your order in your account to see if it has been shipped.
• If you still can't find the email, feel free to send us an email at support@malsooa.com (with order# & reason).
  

An order may be returned to sender or refused for one of the following reasons:

1.An address is invalid or there is missing information,
2.The carrier is unable to deliver your package, or
3.The order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

If you find that the delivery of your parcel was unsuccessful, please verify your shipping address information, which is listed on the confirmation letter. If the address is correct, we suggest that you first contact the logistics company as this is the most effective way to locate your package and arrange for re-delivery.

You are responsible for ensuring that any products you order comply with state and federal government import rules and regulations.

You must pay for the Products (including all applicable delivery charges, applicable tariffs, taxes, and customs clearance fees).

We accept Paypal, Visa, Mastercard and American Express as forms of payment. Here at our store, we only use trustworthy payment channels and we do our best to protect your payment and personal information.

We display all prices in U.S. dollars.

Please contact us directly at support@malsooa.com (with order# & reason) within 14 days from the date of receiving the item(s).

• Please note that you, as the customer, will bear all return shipping costs unless the original products are defective. For more details, please click here.
• Please do not return the item(s) to the sender's address .

Please note that we will not accept any returns without you contacting us first.

A refund will be issued after processing your return, which may take up to 10 working days after receiving your return in our warehouse.
After the refund is issued, you will receive a confirmation email detailing your return and refund amount.
Please check the Return Policy for details.

Once we receive your email, we strive to respond with a human reply as quickly as possible, usually within 24-48 hours during business days. However, if you have not received a response after 48 hours, we recommend taking these steps:

1.Check your spam/junk folder to see if the email may have been filtered there.
2.Whitelist our email address to ensure that it is recognized as safe by your email provider.

The most common method for whitelisting an email address is by adding it to your address book, white list, or safe list within your email application. However, the exact process may vary depending on the application you are using. If you cannot find this option, we recommend contacting the support team for your email application for assistance.